Exchanges & Returns
Not in love with your purchase?
Honey Spell accepts exchanges or returns for store credit on unworn/unwashed full priced merchandise with original tags attached within 14 days of original delivery date for either store credit or other in-stock items in our shop. All returns are granted in the form of a digital Honey Spell gift card/store credit.
* We do NOT issue refunds: The customer is responsible for all shipping costs.
We want you to be happy with your purchase. If you have any concerns please feel comfortable reaching out! Please email firstname.lastname@example.org. We will be in contact as soon as possible!
Final sale items: All sale items, items purchased with a discount of 30% or more, all intimates, accessories and jewelry are final sale and can not be returned or exchanged.
How to exchange/return your item for store credit:
- If you'd like to send back an item for exchange or store credit, please contact email@example.com with your order number and the item you'd like to exchange or return for store credit.
- Items eligible for exchange/return for store credit must be back to us 14 days of the original delivery date. Once you have emailed us, we will determine if the item is eligible for exchange/return for store credit based on the guidelines below and contact you with a return address and more information. * WE DO NOT ISSUE REFUNDS* *You must email us before shipping your order back*
- Please allow 3-5 business days processing for the exchange/issue of store credit once we receive your item back. Sending tracking info will help speed up the process! Once processed we will contact you with a new tracking number for your exchange or email you a digital gift card for store credit, which are good for one year after issue date.
- You must contact firstname.lastname@example.org first before shipping back your item(s).
- Discounted, sale items, and any full priced item purchased with a 30% or more discount are final sale. Accessories, jewelry, and intimates are all final sale and cannot be exchanged.
- If more than 14 days have passed since you received your item(s) you will not be eligible for exchange or store credit.
- Shipping fees are non-refundable and any return shipping costs are sole responsibility of the buyer.
- Your item must be in original, brand-new condition: unwashed, unworn, tags attached, to be eligible for exchange or store credit. If we receive items that appear to be worn or not in the same condition as when you received them. you will be notified and items will be returned to you and considered final sale.
- Items cannot have perfume smell, pet hair, deodorant marks, makeup stains, etc. Any items sent back in these conditions with be sent back to the customer and marked FINAL SALE
- Items can only be exchanged ONCE. i.e. if you send back an item and exchange it for another, you can no longer exchange that new item. So please look at all measurements and ask any and all questions before purchasing!